Headline Assessment
ChatGPT Enterprise adoption at Omada has grown significantly since rollout in July 2025, reaching 150 enabled users and 95.3% activation in May 2026. Message volume peaked at 16,320 in April 2026, reflecting strong and sustained engagement. Usage is broadly distributed across the organisation, though the top 10% of users account for a disproportionate share of activity. GPT and Project usage confirms that a segment of users is actively building and reusing custom workflows. The platform is delivering measurable value; the priority for leadership is to convert the remaining 7% non-users and deepen adoption among regular users.
Key Usage KPIs — May 2026
150
Enabled Users
Of 176 total accounts
143
Active Users
95.3% activation rate
13,438
Total Messages
May 2026
89.6
Avg Messages/User
Enabled users
56
Median Messages
Half of users above/below
188
P90 Threshold
Top 10% usage marker
10
Non-Users
0 messages in May
3
Power Users
500+ messages
Adoption Status
Strong activation. 95.3% of enabled users sent at least one message in May 2026. This is among the highest activation rates recorded across the reporting period and reflects a well-embedded tool in daily workflows.
Sustained growth. Enabled users grew from 13 in July 2025 to 150 in May 2026 — an 11× increase in 11 months. Total monthly messages have stabilised in the 13,000–16,000 range since January 2026.
10 non-users remain. Despite high overall activation, 10 enabled accounts sent zero messages in May. These users have been provisioned but are not engaging. Targeted outreach is warranted.
Enabled vs Active Users — Monthly
Usage Distribution
User Segmentation — May 2026
91.3% are Regular Users (1–499 messages). This is a healthy broad adoption base, indicating the tool is part of regular work for most users rather than a niche power tool.
Median usage is 56 messages. Half of all enabled users sent fewer than 56 messages in May. This suggests many users engage meaningfully but not at high intensity — consistent with task-based rather than continuous use.
P90 is 188 messages. The top 10% of users sent 188 or more messages. The three power users (500+) are outliers driving a significant share of total volume. Identifying and leveraging these champions is a priority.
GPT Adoption & Governance Summary
36
Total GPTs
All live in May 2026
8
Adopted GPTs
Multi-user signal (2+ users)
GPT portfolio is active but concentrated. All 36 GPTs in May are live and have usage. Only 8 show multi-user adoption signals, meaning 28 are likely personal tools. The top GPT — Omada Identity Documentation Expert — generated 170 messages across 6 users, suggesting strong shared value. A lifecycle review is recommended to identify GPTs ready for workspace-wide promotion.
Project Activity Summary
72
Active Projects
May 2026
1,229
Project Messages
May 2026
80
Peak Projects
March 2026
Project usage is broad and growing. Projects grew from 14 in August 2025 to 72 in May 2026. The majority are single-user, indicating personal workflow organisation. Multi-user projects remain rare, representing an opportunity to promote collaborative use cases.
Impact Survey Summary
3 respondents completed the Workspace Impact Check-In survey (through April 2026). All three reported at least moderate productivity increases and improved work quality. Two of three agreed on new task capability. Hours saved ranged from up to 2 hours to 2–5 hours per week. The response count is too small for statistical conclusions, but the qualitative signal is positive. A broader survey push is recommended.
Trend Summary
Monthly Message Volume
Message volume has grown 22× since launch (591 in Jul 2025 → 13,438 in May 2026). The platform moved from pilot to embedded in roughly 4 months.
Adoption plateau forming. Enabled user count stabilised around 130–160 since January 2026, with monthly fluctuation driven by new joiners and leavers. This is expected in a mature rollout.
May message dip is seasonal. May 2026 shows slightly lower volume than March–April. This is consistent with partial-month activity patterns and not a concern.
Key Risks & Gaps
10 non-users (7%). These users hold enabled licences without engagement. Without intervention, this represents wasted investment and missed productivity gain.
GPT governance gap. 28 of 36 GPTs show single-user usage. There is no visibility into whether these GPTs contain sensitive prompts, proprietary data, or duplicate functionality.
Survey participation is very low. Only 3 of 150+ enabled users have responded to the impact survey. Impact measurement is therefore limited and relies heavily on usage proxies.
Division attribution resolved. Using Omada Identity name-based mapping, 148 of 150 enabled users (98.7%) are now assigned to a division. Only 2 users remain unassigned. The prior ChatGPT department field was raw/lowercase and did not map to Omada's actual division structure.
Recommendations
01
Run targeted enablement sessions for the 10 non-users with role-specific use cases.
Owner: IT / HR Business Partners
02
Designate the 3 power users as internal ChatGPT champions and document their use cases for broader sharing.
Owner: IT / L&D
03
Introduce a GPT lifecycle process — owner, purpose, review date, sensitivity classification, and retirement criteria.
Owner: IT Governance
04
Promote the top 3–5 multi-user GPTs (Identity Documentation Expert, Career Framework Advisor, Benchmarking Tool) as official workspace resources.
Owner: IT / Knowledge Management
05
Increase survey participation — target 30% response rate before next quarterly review to build an impact evidence base.
Owner: IT / EMT sponsor
06
Division mapping is now resolved (98.7%). Maintain userdepdiv.csv as new employees join — add them to the Omada Identity directory promptly to keep coverage high.
Owner: IT / HR Systems
Suggested Next Actions for Leadership
Immediate (within 30 days)
Brief the EMT on adoption status and share this report package. Assign a named executive sponsor for AI adoption.
Contact the 10 non-users directly. Determine whether the barrier is awareness, relevance, or tooling.
Schedule a GPT portfolio review with IT — identify the top 5 candidates for workspace-wide promotion.
Short-term (30–90 days)
Launch a broader impact survey targeting all active users. Aim for 40+ responses before the next reporting cycle.
Define a ChatGPT usage policy covering sensitive data, GPT naming standards, and approved workflows.
Set up a monthly metrics review rhythm aligned to these reports. Track: active users, power users, message volume, GPT adoption.