App Adoption | Omada Microsoft Copilot Analytics

Copilot Surfaces

tracked in export

100%

Chat (Work) Adoption

↑ from 96.8%

95.7%

Outlook Copilot

↑ from 93.5%

21.5%

Copilot Agent Use

Largest gap

App Adoption Rates (180-Day Period, 93 Licensed Users)

Copilot Surface	Users Active	Adoption Rate	Prev. Rate	Change	Assessment
Copilot Chat (Work)	93	100.0%	96.8%	+3.2pp	Complete
Outlook Copilot	89	95.7%	93.5%	+2.2pp	Dominant
Teams Copilot	88	94.6%	94.6%	—	Dominant
Word Copilot	81	87.1%	87.1%	—	Very Strong
PowerPoint Copilot	79	84.9%	86.0%	-1.1pp	Very Strong
Excel Copilot	75	80.6%	76.3%	+4.3pp	Strong
M365 Copilot App	70	75.3%	75.3%	—	Strong
Loop Copilot	57	61.3%	55.9%	+5.4pp	Growing
Copilot Chat (Web)	53	57.0%	55.9%	+1.1pp	Moderate
Edge Copilot	43	46.2%	45.2%	+1.0pp	Moderate
Copilot Agent	20	21.5%	20.4%	+1.1pp	Very Low
OneNote Copilot	14	15.1%	15.1%	—	Very Low

Previous rate = 180-day period ending 10 May 2026. App adoption is measured by the presence of a last-activity date — cumulative signal across the window.

Adoption Tiers

Tier 1 — Core Apps (75–100% adoption)

Chat (Work) now at 100%, with Outlook (95.7%), Teams (94.6%), Word (87.1%), PowerPoint (84.9%), Excel (80.6%), and M365 App (75.3%) all firmly embedded. This tier is stable and strong. Focus should be on prompt quality and depth of use, not awareness. Excel's +4.3pp growth is a standout positive signal.

Tier 2 — Emerging Apps (46–61%)

Loop (+5.4pp to 61.3%), Copilot Chat Web (57.0%), and Edge (46.2%). Loop's growth is the most notable in this tier — approaching the 65% mark. A structured Loop pilot for 1–2 teams could push this above 70% in the next period. Web chat is growing steadily, likely reflecting external search and research use cases.

Tier 3 — Untapped (≤22%)

Copilot Agents (21.5%, +1.1pp) and OneNote (15.1%, flat) remain the largest adoption gaps. Agent adoption has barely moved across two reporting periods despite being flagged as the highest-value surface. The slow pace of growth here — just 1 additional user since the last snapshot — points to a lack of structured enablement rather than user resistance. A named pilot programme with defined use cases and owners is the required next step.

Period-over-Period App Adoption Comparison

Recommendations

Tier 1 adoption is mature. The conversation should shift from "do you use Copilot" to "how effectively are you using it" — prompt quality coaching and workflow documentation are the next levers for this group.

Loop Copilot is growing meaningfully (+5.4pp). Launch a pilot with 1–2 teams for meeting notes, shared project briefs, and retrospectives. Loop has structural alignment with collaborative knowledge work at Omada.

Copilot Agent enablement is overdue. Two consecutive reporting periods show minimal growth (19→20 users). Schedule a demo of 2–3 pre-built agent templates relevant to Omada's workflows. Assign ownership to a champion in CTPO or Customer Experience. Set a Q3 2026 target of 40% adoption.

Data Note

App adoption is measured by the presence of a last-activity date for each app in the export. A non-null date means the user was active in that app at some point during the 180-day window — not necessarily in recent weeks. Treat all figures as cumulative adoption signals, not current-period engagement intensity. The PowerPoint Copilot slight decline (-1.1pp) likely reflects the 28-day window shift rather than a genuine drop in use.